This Privacy Policy explains how Stitch & Style handles personal data when you use our website, contact us, book appointments, or request tailoring, remodelling, or upcycling services. It applies to our online and service-related processing in Japan.
We may collect contact details, appointment information, project notes, garment assessment details, fitting preferences, communication records, payment-related records, and website usage data. In a tailoring or remodelling project, we may also process information about the garment condition, construction, materials, and requested adjustments needed to assess scope and carry out the work.
We receive data from project inquiries, booking requests, fitting appointments, email or form communications, and information shared during garment assessment or collection. We may also generate internal records from our own handling of the project, such as appointment logs, quote notes, and service status records.
Cookies may include essential cookies needed for site operation, preference cookies that remember basic settings, and analytics cookies that help us understand site performance in general terms. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Where cookies or similar tools are used, you may manage them through your browser controls. Some features may not function properly if certain cookies are disabled, especially those needed for basic site operation or form handling.
Use the contact details below for privacy questions, access requests, or correction requests.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing where a valid objection right applies.
To make a privacy request, contact us using the details in this policy and describe the information or action you are requesting. We will review the request and respond within a reasonable period, taking into account legal requirements and the nature of the request.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We use personal data to respond to inquiries, schedule and manage appointments, assess garments, prepare quotes, obtain design approval, carry out remodelling or alteration work, arrange collection, handle payments, keep business records, maintain site security, and improve the reliability of our services. We may also use data to communicate about project status, fit review, care notes, and related follow-up.
We may share personal data with payment processors, communication tools, website hosting providers, and other operational service providers that support our business. Where a project requires outside assistance, we may also share limited project information with relevant workshop or delivery partners under appropriate confidentiality and data-handling terms.
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security or fraud concerns.
